Introduction
At buysanford.com, we aim to provide a seamless and satisfying shopping experience. Our return and exchange policy is designed to be clear, fair, and compliant with applicable consumer protection laws, ensuring customer satisfaction while reserving our rights as a business.
In order to serve you better and provide a pleasant shopping experience, please note buysanford.com's Online Return & Exchange Policy:
1. Do You Have a Return Policy? Can I Return My Product?
Yes, buysanford.com offers a return policy for products purchased through our platform. You may return a product under the following conditions:
Defective or Damaged Products: Products received in a damaged or faulty condition are eligible for return or replacement.
Buyer’s Remorse: Non-defective products may be returned if you change your mind, provided the return request is made within the specified timeframe.
Applicable Categories: Unless otherwise stated in the product description, this policy applies to all product categories, including electronics and home appliances.
Return Timeframe:
You must request a return within 14 days of receiving the product.
The product must be returned to our designated address within 7 business days from the date the return is approved.
Our Business Partner/Seller will inspect returned products to verify the condition. If a product is not defective or damaged and was returned for buyer’s remorse, it will be returned to the customer’s shipping address if it does not meet return conditions. For eligible returns, we will provide a replacement (subject to stock availability) or a refund.
2. Under What Conditions May a Return or Replacement Be Rejected?
Returns may be rejected under the following circumstances:- The return request is made after 14 days from the date of delivery.
- The product is used, washed, ironed, or not in its original condition.
- The product is returned without its original packaging, tags, freebies, or accessories.
- The product was damaged after use or opening by the customer.
- The damage or defect is not covered by the manufacturer’s warranty.
- The product is a non-returnable item (e.g., health and beauty gadgets), as specified in the product description.
How Do I Return a Product? Whom Should I Contact?
Contact our customer care team within 14 days of delivery via:
Email: info@buysanford.com
Phone: +971 54 3498627 (Monday to Saturday, 8:00 AM to 5:00 PM GST)
Provide your order details and reason for the return.
If a replacement is unavailable, we will process a full refund. Returns are subject to stock availability and inspection.
Does the Product Need to Be Returned in Its Original Packaging?
Yes, all returns must include:The product in its original condition.
Original packaging, including the box, manufacturer’s tags, and all accessories.
Any free or complimentary items included with the order.
5. Are There Charges for Returns?
Return costs are free for all eligible returns, including defective, damaged, or buyer’s remorse returns, unless otherwise stated in the product description. Pickups, where available, are also free of charge. All return requests must be made within the 14-day return window from delivery.
6. Can I return Health and Beauty Gadgets?
Due to hygiene concerns, health and beauty products (e.g., shavers, epilators, oral/dental care) are generally non-returnable unless:.
The product is defective or damaged upon receipt.
The product is unopened and in its original packaging (for buyer’s remorse returns).
Defective products may be repaired or replaced under the manufacturer’s warranty, as applicable. Check the product description for specific return conditions.
7. What If Buysanford.com Cannot Collect My Return?
If we cannot arrange a pickup, contact our customer care team at info@buysanford.com or +971 54 3498627 (Monday to Saturday, 8:00 AM to 5:00 PM GST). We will provide the return shipping address for you to courier the product.
Rules and Conditions for Returns and Exchanges
- Returns or exchanges must be requested within 14 days of delivery.
- Products must be unused, in good condition, and include original tags and packaging.
- Non-returnable products are clearly indicated in their descriptions. Please review product details before purchasing.
- All returns are subject to inspection by our Business Partner/Seller.
Refund Policy FAQ
1. When Does Buysanford.com Issue Refunds?
Refunds are issued in the following cases:
- The order is canceled before shipment.
- The customer returns a product and requests a refund, subject to the return policy.
- A replacement is unavailable for an eligible return.
Note: Some products may be non-returnable, as indicated in their descriptions.
2. What Is the Refund Amount?
The refund amount includes the price paid for the product. Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect product).
3. How Can I Track My Refund Status?
After we receive and inspect the returned product, we will send an acknowledgment via SMS to your registered mobile number. For updates, contact our customer service at +971 54 3498627 (Monday to Saturday, 8:00 AM to 5:00 PM GST).
4. How Long Does It Take to Process a Refund?
Refunds are processed within 7-10 business days of receiving the returned product. You will receive an email or SMS confirmation once the refund is initiated.
How Will I Receive My Refund?
Refunds are issued to the original payment method used for the order. For example:.
- Credit/debit card payments are refunded to the same card.
Compliance with Laws
Our return and refund policy complies with UAE consumer protection laws and applicable international regulations, ensuring a fair and transparent process for all customers.
For further assistance, visit our Contact Us page or call +971 54 3498627.
