FAQ - Home Appliances & Electronics in UAE

Frequently Asked Questions

Shopping & Products

What types of home appliances do you offer in the UAE?

We offer a wide selection of home appliances across the UAE, including kitchen appliances such as mixers, blenders, and food processors; heating solutions like room heaters and fan heaters; lighting fixtures; ceiling and table fans; personal grooming products such as hair dryers and trimmers; and other essential household electronics. All products are sourced from trusted brands and selected for everyday UAE households.

Are your products suitable for UAE voltage and plug standards?

Yes, all our home appliances are compatible with UAE electrical standards (220–240V, Type G plugs). Each product is tested and certified for safe and reliable use within the UAE.

Do you offer both budget-friendly and premium appliances?

Yes, our product range includes both affordable everyday essentials and premium appliances with advanced features. We aim to provide quality solutions for every budget.

Delivery & Shipping in UAE

Do you deliver across the UAE?

Yes, we provide delivery across all seven emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery timelines and charges may vary by location.

How long does delivery take in Dubai and Abu Dhabi?

Standard delivery to Dubai and Abu Dhabi usually takes 2–4 business days. Express delivery may be available for selected products. Tracking details are shared once your order is shipped.

What are the shipping costs?

Shipping charges depend on your delivery address and order size. Many orders qualify for free shipping once the minimum order value is met. Final shipping costs are calculated at checkout.

Payment & Pricing

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed through secure, encrypted payment gateways.

Are prices displayed in AED?

Yes, all prices on our website are displayed in UAE Dirhams (AED) and include applicable taxes unless stated otherwise.

Warranty & Support

Do your products come with a warranty in the UAE?

Yes, all home appliances are covered by a manufacturer warranty valid within the UAE. Warranty duration and terms vary by brand and product category and are mentioned on the product page.

How do I claim warranty service?

For warranty support, contact our customer care team with your order number and product details. We will assist you and guide you to the appropriate authorized service center.

Returns & Refunds

What is your return policy for UAE customers?

We offer a convenient return policy for UAE customers. Products may be returned within the specified return window, provided they are unused, in original condition, and meet our return criteria. Please refer to our detailed Return & Refund Policy for complete terms.

How long does it take to process refunds?

Refunds are typically processed within 5–7 business days after the returned product is received and inspected. Refunds are issued to the original payment method.

Customer Support

How can I contact customer support?

You can reach our customer support team through our phone. We are committed to providing timely and reliable assistance.

Do you have a physical store in the UAE?

No, we operate as an online-only store. This allows us to offer competitive pricing and convenient home delivery across all emirates.

Product Selection Help

How do I choose the right kitchen appliance?

Consider your cooking habits, kitchen space, and frequency of use. Our product pages include detailed specifications, capacities, and feature highlights to help you make an informed decision.

Which room heater is suitable for UAE winters?

For the UAE’s mild winter climate, energy-efficient fan heaters or radiant heaters are ideal for small to medium rooms. Always check the recommended coverage area in the product specifications.

Are grooming products suitable for the UAE climate?

Yes, our grooming products are selected to perform reliably in UAE temperature and humidity conditions.